Terms & Conditions
The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
Chloé and Amélie reserves the right to make changes to this site and these terms and conditions at any time. By ordering on chloeandamelie.com you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by contacting us at firstname.lastname@example.org and we will remove you from marketing communications.
Chloé and Amélie take no responsibility for slight variations in the colour representations of our products on our website. We have tried our best to represent these honestly and to the best of our ability through photographs. There may be slight variations between the product colour and the colours on your computer monitor.
Chloé and Amélie is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Garment and Accessory Precautions
It is the responsibility of the parent or carer to ensure garments are in perfect working order. Do not fit your child with garments that have loose or exposed elastic, loose press studs, or any other fault that could potentially cause harm to your child.
Our garments and accessories are not intended for infants or children to sleep in. We strongly advise to never allow your child to sleep while wearing garments that contain neck ties or while wearing any hair accessories as they could present as a choking hazard.
While every endeavour has been made that our hair accessories are safe, children should never be left wearing a hair accessory unsupervised.
Responsibility will not be taken due to any injury or damage caused from misuse of our products.
The delivery times provided by Chloé and Amélie are estimates only and we can not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Chloé and Amélie cannot be held responsible for incorrectly entered delivery addresses.
Preorders will be shipped once the stock arrives in the warehouse. An estimated delivery date is indicated for each preorder item on the product page. The delivery time frames from dispatch will be the same outlined above. If you have placed an order on both a preorder item and available now items, please note, there will be additional shipping charges should you require separate shipments.
As of July 1st 2022, all orders placed to be shipped to Taiwan require pre-registration and pre-clearance authentication. All private consumers of shipments into Taiwan are required to download the EZWAY Customs application & register their mobile phone numbers – this is a one-off process. When goods are ordered, and the DHL Express Waybill to Taiwan is created, the private consumer in Taiwan will be notified by DHL (via SMS/e-mail) and by the EZWAY Customs application to pre-authenticate their shipment against their unique DHL Waybill Number (via the EZWAY application). This process must be done for each import shipment to allow the Customs Clearance of the goods, and is called Real Name Authentication(RNA).
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars.
Date of last update: 28 Aug 2019
We are committed to protecting the privacy of our contacts, customers, suppliers and employees ("you" and when relating to you, "your") and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
In this policy, we describe how we manage your personal information.
- The kinds of personal information we collect
The kinds of personal information that we collect include:
(a) contact details such as name, address, email address, mobile
number and landline number;
(b) confidential information including bank account and credit card details. We will not release this information unless we have your express consent to do so;
(c) your individual preferences, and opinions;
(d) how you were referred to or became aware of us;
(e) information about your business, skills, services, products and prices;
(f) when you use certain features of the Site, we may receive, store and process different types of information about your location such as IP address, post code and more specific information such as GPS based functionality on mobile devices used to access the Site.
- How we collect personal information
2.1 We collect personal information by various means including through:
(b) use of social media e.g. Facebook and Instagram etc;
(c) use of our services;
(d) requests for brochures, to join a mailing list or to be contacted for further information about our services;
(e) Google Analytics;
(f) provision of customer service and support;
(g) responses to surveys or research undertaken by us or on our behalf; or
(h) entries into competitions or promotions conducted by us or on our behalf.
2.2 Where practicable we collect personal information about you directly from you. However, we may also collect information about you from a third party.
- The purposes for which we collect, hold, use and disclose personal information
3.1 We collect, hold, use and personal information in order to:
(a) contact and communicate with you;
(b) provide products and services to you;
(c) to direct market to you, with your permission;
(d) to understand and analyse our sales, and your needs and preferences;
(e) to develop, enhance, market and provide products and services that meet your needs;
(f) to improve our services; and
(g) to respond to requests or complaints.
- The parties to whom your personal information is disclosed
4.1 Subject to our confidentiality obligations, we may share some relevant personal information with other third-party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
4.2 We also will disclose your information if required by law to do so, or in circumstances permitted by the Privacy Act.
- Disclosure of information outside the jurisdiction of collection
5.1 We do not disclose personal information to overseas recipients.
- Opting out of marketing communications
6.1 We may, from time to time, send you newsletters, information and offers about our services. You can opt out of receiving further such communications by clicking the "unsubscribe" option at the bottom of any marketing e-mail received from us.
7.1 We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.
- Access/correction/updating personal information
8.1 You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days.
8.2 If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record.
8.3 We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
8.4 These actions can usually be taken by contacting us using the contact information on the "Contact Us" section below.
- Notification of Changes
9.1 We may, from time to time and in our sole discretion, change, make additions or deletions to this Policy. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Policy regularly, prior to providing any personal information, to ensure you are aware of any changes, and only proceed to provide personal information, if you accept the new Policy.
- Complaints / Contact us
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, a complaint may be made to us by sending it to us by email to email@example.com.
We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.