15% OFF Your First Order! Use Code: WELCOME15

Shipping

We ship worldwide from Australia.

All orders will be processed and dispatched within 1-2 business days.

Once dispatched, all domestic and international orders will receive a tracking number.

Chloé and Amélie do not hold any responsibility for items once they have been posted.

If you require your order by a specific date please don't hesitate to reach out to us at [email protected] and we will do our best to accommodate your needs.

Australia

Enjoy free shipping within Australia for orders over $100.

For orders less than $100, shipping within Australia is charged at a flat rate of $9.

Domestic orders usually arrive within 3-5 working days from day of dispatch.

International

Flat rate for international shipping of $20.

International orders generally arrive around 10 - 15 business days from day of dispatch but please be aware that orders may take up to 4 weeks to arrive from day of dispatch.

Please note that the recipient is responsible for any duty or sales tax that may be incurred for parcels sent overseas. Please refer to your local customs office for rates within your country.

Pre-Orders

Preorders will be shipped once the stock arrives in the warehouse. An estimated delivery date is indicated for each preorder item on the product page. The delivery time frames from dispatch will be the same outlined above.

Returns and Exchanges

Chloé and Amélie want you to love your purchase. You can return any item purchased from chloeandamelie.com within 30 days of the delivery date. Here’s how:

  1. Email [email protected] with your order number, return/exchange request and return address. We will respond within 1 business day with details as to how your return or exchange will be processed.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund or exchange.

Once your package reaches us, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.

Returns shipping costs for change of mind or size to be incurred by the customer.

Pre-order

You may cancel your pre-order any time before the product has been dispatched by contacting us at [email protected]. Once your order has been dispatched, the normal return policies apply.