Hi Cannelle, We are really saddened to hear you have had a bad experience. Here at Chloé and Amélie we do our utmost to service our customers as best we can. We ensure our product is of the highest quality as well as ensure it is well QC'd before it leaves our warehouse doors. As mentioned to you via email, we do our best to communicate our returns policy as clearly as possible, so all customers are aware of the returns policy prior to purchasing. We are really sorry that you missed this when placing your order. We stand by our policy and are very happy to offer you a credit note on the items you do not wish to hold onto which is valid for 12 months giving you plenty of time to use it. We also advised that if there did happen to be any defaults with our product, that we of course would be prepared to repair or replace this product for you, we just need images of the damages at hand, as these were not noticed at the time of thoroughly checking over the garments when packing your order. If you would like to proceed with either a credit note, repair or replacement, please contact us via email so we can rectify this for you as soon as possible contact@chloeandamelie.com. Again, we are really disappointed to hear you have not had a good shopping experience with us, it really does sadden us as we do a very best to create a positive shopping experience for all of our customers. We hope that we can turn around this experience for you soon. Big Hugs, Sarah xx